Privacy policy

Last Updated: 29.01.2024

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1. Introduction

This Privacy Policy explains how Wellif.ai ("we," "our," or "us") collects, uses, and discloses information through our AI chatbot and related services.

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2. Information Collection

a. Personal Information:

Definition: This includes username, first name and last name as specified in the user’s telegram account, and other identifying information.

Purpose: To personalize user experience and communicate effectively.

b. Health Information:

Definition: Health-related data provided voluntarily by users through the chatbot.

Purpose: To create personalized health and well-being plans.

c. Usage Data:

Definition: Information on how the service is accessed and used.

Purpose: To analyze and improve our services, and for troubleshooting.

d. Consent for Information Collection:

User consent is obtained before collecting personal and health-related information. Users give consent by clicking the “I agree” button when asked if they agree with terms and conditions and the privacy policy. Users can withdraw consent by deleting their account through the app settings.

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3. Use of Information

We use the collected information:

To provide and maintain our service.
To create personalized health and well-being plans.
For customer support and to improve our services.

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4. Sharing of Information

We do not share personal information with third parties, except:

As required by law.
To provide our services, such as data hosting.

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5. Data Security

While we implement measures to protect your data:

No system can guarantee complete security.
Users are encouraged to take their own precautions.

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6. Data Retention

We retain personal data:

As long as necessary for the purposes set out in this policy.
Users can request data deletion, subject to legal requirements.
Users can request their account to be deleted through app settings section. If they do, their account and all data connected to their account, except usage data, will be deleted. This includes user habits, surveys, game scores.

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7. Your Data Protection Rights

Depending on your location, you may have rights such as:

Access to your data.
Correction of inaccurate information.
Deletion of your data.
Portability of your data to another service.

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8. Children's Privacy

Our service is not intended for individuals under the age of 18:

We do not knowingly collect information from minors.
Parents/guardians are encouraged to contact us if a minor's information is inadvertently collected.

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9. Changes to This Privacy Policy

We reserve the right to update our Privacy Policy to reflect changes in our practices and to comply with applicable laws. Changes will be communicated through our platform as a chat message from Wellif.ai chatbot, and we may also notify you via email or other means. It is your responsibility to review this Privacy Policy periodically for any updates. The effective date of the latest version will be indicated at the top of this page.

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By continuing to use our services after any changes to this Privacy Policy, you acknowledge and agree to the updated terms.

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10. Contact Us

If you have questions about this policy, please contact us at gints@wellif.ai.

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